[Resolved] Flipkart — DUPED by FLIPKART SELLER received Duplicate and Damaged Item

Ankit Megha Goyal

Jun 8, 2021

Address: PUNE

FLIPKART TEAM, before coming to main issue i would like to raise concerns over the behavior of your customer care executive on 8 Jun 21, morning 10:50am I got a call from FLIPKART but the executive lady kept me call on hold and then disconnected check the recording in your system

Now I purchased one AQUA GRAND RO water purifier ORDER ID: OD[protected].
This was damaged product and duplicate with extreme poor quality of Plastic (NON FOOD GRADE) which is hazardous to our health. Now the product after installation started leaking within 24hrs we called service centre, person from service centre visited us and confirmed that item received is having damaged filter because of which water started leaking inside. Now FLIPKART accepted return request, but till date there is no update on application.

My issue is with FLIPKART and custoemr care executive we do purchase from FLIPKART we don't know what seller is selling. SO flipkart must stop this cheating to their customers or if FLIPKART is involed then they must make good losses of their customers from their pocket

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Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Aquagrand Epic purify Mineral+ro+uv+uf+tds 15 L 15 L RO + UV + UF + TDS Water Purifier with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 5260/- has been completed on 15 Jun 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.