[Resolved]  Flipkart — Fake delivery of replacement product

Website: www.flipkart.com

I bought a HAVELLS Efficiencia Neo 1200 mm BLDC Motor 3 Blade Ceiling Fan (cost Rs 2306 after discount) along with other items from flipkart with total order amount Rs 5284 and the order id is OD[protected] on 26 july. I got the delivery of fan on 30th july. But the fan has electrical issues while working on inverter so I raised the replacement request on 7th Aug for the fan. The Replacement ID:[protected] is given for that fan and on 11aug I received the notification and otp for the delivery of replacement But at night 9:39pm I received the sms of successful delivery of replacement which is fake because neither the delivery boy contacted me nor he received call from my side. I did not share the otp with anyone. I immediately filed the complaint against the fraud of fake delivery to flipkart customer care with Incident No: IN[protected] (email screenshot attached). They provided me maximum date of resolution on 16aug for this complaint. But I received no resolution so when I contacted them again on 18th Aug via call. I was informed nothing about that fraud and corresponding resolution. Instead CC of flipkart offered me refund against the pickup of original product as they were unable to provide me replacement. But when I enquired about the refund amount they were giving back to me then I came to know that they have adjusted the discount given to other product purchased along with fan in the refund amount of fan so it is showing 352 rs deduction in the amount paid for fan[protected]=1954rs)(the screenshot also attached). That is why I again insisted to provide me back my replacement product or give me full amount I paid for fan. Now they are not providing me any resolution and keep calling me twice or thrice a day with same statement that from their record the replacement fan was delivered to me on 11aug (which is actually a fake delivery) and now they can only giving the 1954rs in refund if I return them original product. Sometimes the CC of flipkart also saying that I have requested for refund which is totally wrong as they have forced me to take refund of less amount in compensation. But every time I told they that I am waiting for my replacement, if that is not possible them refund me the full amount I paid for that fan. Flipkart is not providing any resolution on my fake delivery complain in writing over email or sms but just keep on calling me many time with same questions about the problem I am facing and saying that they are forwarding my request to concerned team. I herby attaching the original product photo, bill, order page screenshot, CC email records etc