[Resolved]  Flipkart — Flight cancellation not informed, flight refund delayed

I booked a flight from Bangalore to Boston for Jan 15 2021. It went from Bangalore to Delhi, Delhi to Chicago by Air India then from Chicago to Boston on Jet Blues. On landing in Chicago, I was informed that my JetBlues flight was cancelled three weeks earlier, my booking agency (Flipkart) was informed and the amount was refunded to them. I received no such information. I had to spend $160 more to get to Boston.

I had raised a refund request in February, but it was closed out because I wasn't available on my India number, though I was available by email. When I returned, I raised another request in July, it has been over a month. I have been told that it would take 24-48 hours for resolution five to six times. I had furnished proof that the flight was cancelled, but at one point I got an email stating that information was not available. My incident number is IN[protected]. Calls to customer care have not yielded any positive outcome.

I would like my refund to be completed at the earliest, along with the reimbursement of the $160 extra I had to pay for my baggage at the Chicago airport.