| Address: Bangalore | | Website: www.flipkart.com |
Order ID : OD[protected].
I have ordered a combo of Lavie sport duffle bag from @Flipkart for Rs.1979 as it was clearly mentioned in the title and also in picture as a Set of 2 which means 2 bags for the price of 1979 so i thought its a great deal and purchased the item. But when the order delivered was I got only 1 bag [proof = image attached]. So I immediately tried creating return at that time I saw that the quantity was clearly mentioned as 1 in the return creation page (which was not mentioned in the main product page) - [proof = screenshot attached]. Hence contacted the customer support and explained them all the details as mentioned above. They apologized for the inconvenience caused and they said have created a case to the concern team to take return of this 1 item and issue full refund. Its so evident that the seller who is selling this product only has to change the title and images as per the quantity he mentioned in the description to avoid confusions like this. But after the call i got an email from the concerned team asking for my ID proofs like Aadhar/DL/Voter ID [proof = screenshot attached] for so called verification. I do not understand what kind of verification they are referring to? If I had ordered the product, it is me who is returning it. then why verification is needed. Also, if it is needed, I can show it to the delivery person. Why I need to share my whole ID proof with Flipkart? Is it right to capture personal details of customers? wherein government only recently asked the citizens not to share the aadhar card info with anyone and insisted to use masked Aadhar for any purpose.
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