[Resolved] Flipkart — flipkart asking my personal bank details to refund my order

[Resolved] Flipkart — flipkart asking my personal bank details to refund my order

A Aditya1995 from Chandigarh, Chandigarh Apr 21, 2020

I placed two orders first order id: od[protected] on 21st march 2020 and second order id: od[protected] on 20th march 2020. Both orders were cancelled on 1st march due to corona virus which was ok i understand. After that on 7th april i got a message refund has been initiated and it will reach the bank till 15th april. When i didn't get any refund i contacted flipkart support (Baljeet) on 16th april about that. First of all he didn't believe then he raised issue against it and said someone will call from flipkart. On 19th april i got a call from [protected] and they said it's bank issue and they provided me refference number. I call the bank support and tell them about that refference number. He told that refund was initiated but it didn't reach the bank. He said it was duty of the seller to check why refund didn't reach the bank. I contacted the flipkart support (Sanjay) again and told about everything. He assured that problem will be solved in 24 hours. After 24 hours i contacted flipkart support (Ritika) again during chatting with support i got a call again from [protected] that told to send bank details information from march will april in pdf format to them. There is no reason i send my personal information with flipkart. I am just asking my money to be refunded. I am attaching all the screenshot i can share. +3 photos Was this information helpful? No (1) Yes (3)
May 22, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Apr 21, 2020 Flipkart Customer Care's response Hi, Greetings from Flipkart! We are sorry for the trouble caused. We would like to inform you that the seller has confirmed the refund has been completed on April 07, 2020, to your bank account and should have been reflecting by now. However, if the refund is not reflecting, request you to contact the bank and raise a chargeback request for further assistance. Your kind understanding and cooperation are appreciated. Apr 21, 2020 Updated by Aditya1995 Stop lying i didn't got any refund. I contacted the bank they told me it's flipkart responsibility why refund didn't reach the bank. Even the app is showing refund not accepted. Attaching the photos check how refund accepted look like. Even illiterate person can see the difference. Apr 21, 2020 Updated by Aditya1995 Another update: My issue was automatically resolved without solving the customers problem by T. Avilasa subudhi. I contacted with flipkart support Sushil Tripathi that my problem is not solved how could you resolve the issue. He told me that they have sent the mail so issue is resolved. Attaching the screenshot. One question to flipkart support: How could you resolve the issue without solving customers problem. Apr 25, 2020 Updated by Aditya1995 Update: I send my bank statement to flipkart on April 21 2020, I got a mail from Mohammed Zahid that they they have received my bank statement and they will resolve my problem in 72 hours. Attaching the screenshot. After more than 84 hours I got a call from Akshay Kumar saying that the seller have paid the order and resolve the order without solving my problem. One more question to illiterate flipkart support: If the seller have paid why it doesn't reach the bank. Verified Support May 22, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We’d like to let you know that the seller has confirmed that the refund for order ID OD[protected] has been completed on 07 Apr 20 and should be reflecting on your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number (74332740097009685736290) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell. Also, the seller has confirmed that the refund for order ID OD[protected] has been completed on 07 Apr 20 and should be reflecting on your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number (7433274009700968957544) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
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Comments

janprabu

from Bengaluru, Karnataka

Jan 25, 2021

Totally irresponsible answer. Flipkart is blindly believing the seller and not listning to the customer. I am also facing the same problem. still yet to catch the so called customer care. wonderful work guys.

Donser

Jan 27, 2022

Why flipkart customer care ask for OTP. NOT only one customer care but the other also did the same. Flipkart is not safe.
I asked for replacement for one of my product as it was a wrong product. Even after replacement they gave me the wrong product. I raised complaint again and the customer care said that the seller is going to refund in my account. So she asked for my IFSC CODE, account number and the registered phone number. After that she asked for OTP.
I thought i was talking with a fraud and again tried for second complaint with a different number. The person did the same.
[protected]
[protected]
The above numbers asked for OTP.