[Resolved]  Flipkart — Flipkart is asking for my aadhar card for return request

Incident: IN[protected]

When I asked for return, flipkart is forcing me to give consent and my personal confidential documents (AADHAR CARD, PAN CARD ) scanned copies to get my return request accepted.

As a normal common man, I was also worried about my confidential documents. I don't want to misuse my personal information by giving to flipkart or other third parties.

They are harassing me by not accepting requests and not giving refund and delaying my other orders. The other order came out from flipkart hub at my local and it was suppose to deliver yesterday. now the status is it went back to flipkart hub again and will be delivered after nov 3rd.

One thing I want to know, If the sellers and flipkart have delivered defective products to me (customer), why are these people asking customers confidential documents for their own mistakes and faults that too at the time of return?

I asked them to provide the guarantee in written that, "if the confidential documents gets misused and we are responsible". but they denied. they cannot do anything unless I sent confidential documents.

If its mandatary to provide Id proofs, why can't they request these documents at the time of registration in flipkart, then people who interested to provide confidential will use flipkart if not they won't.

I'm really fed up with this issue and wasting time and painful moments losing patience because of neglecting behavior of flipkart.

Kindly help in accept the return.

Thank you.
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Nov 21, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2020
Flipkart Customer Care's response
We will revert on it.
Nov 01, 2020
Updated by sridhar0811
Flipkart has rejected my return request by saying that issue resolved by troubleshooting.
1) Received defective product..
2) Loud noise for 5km distance only.
3) scratch or color faded orange line on running surface.
4) 95% of the time display panels showing pulse rate.
5) While folding its touches handrails.
6) It doesn't even support for 75KG for running, Treadmill is shaking and not sure when running surface is going to break.
7) Quality of the product is very very bad.

I'm not able to upload the video about the noise

I can see risk of injury a lot If I use this product. This is not a mobile or any other electronic item so that I can use it and throw it away. I don't want to get my family members injured or any kind of trouble by using this product.

Verified Support
Nov 23, 2020
Flipkart Customer Care's response
We will revert on it.
 
1 Comment

Comments

Did they refund u, same thing they asked me for documents.please share me the whole story of refund u got

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