Flipkart — Flipkart not responding complaint mail

Hi
My name is kavin. I complaint to flipkart regarding order issue on September 29, 2022 03:00 PM.I sent a mail to grievance.[protected]@flipkart.com.I received Incident Number [Incident: IN[protected]] with message from flipkart like"We have received your query and will get back to you within the next 48 hours" but still now they didnt respond my mail.Flipkart should resolve this complaint immediately.

My Contact Number +[protected]

My Email ID : [protected]@gmail.com

Order ID:OD[protected]

Tracking ID: FMPC[protected]

Below is the Email content i sent to flipkart.

Hi sir/madam

My sister receive flipkart order on[protected], which she is not placed that order.My sister denied that order.
Order ID:OD[protected] and Tracking ID: FMPC[protected].
My sister and me contacted flipkart customer care, to know who is placed this order.Customer care didnt tell who is placed this order.They are also not respond properly.We want to know, who is placed this order.