Flipkart — Flipkart - product not delivered

I ordered a phone costing around 31000 (Brand :nothing) from flipkart on behalf of benoy xavier. The order was confirmed on 5th april 2023. It was supposed to be delivered on 10 th april but they called on 9 th april but they were not at the right address. So they stated that the address was incomplete and dispatched it on 11 th april by 6 am to the nearest hub. These two places are nearby. This product has neither has been delivered till now nor reached the nearest hub. I called and complained but still no use. This is a high value order and package and this how they are handling this. The old phone was no longer working, thats why i placed order for the new one. If it's not been delivered on time, what is the use. This not the type of service i expected from flipkart or their courier service provider ekart. Very disappointed.