[Resolved]  Flipkart — Flipkart return/refund

Website: www.flipkart.com/casio-g485-g-shock-gw-9400-1dr-digital-watch-men/p/itmf3zhgffqhzbuk?pid=WATECQMC7YGC228E&lid=LSTWATECQMC7YGC228E6EW1FH

Order ID: OD[protected]
Incident: IN[protected]

I had ordered Casio G-Shock (GW-9400-1DR) amounting to Rs.16, 993 from Flipkart on May 30, 2021. On May 31, 2021, the order was delivered. The outer package was intact but the inner package was in a dilapidated state. When I opened the inner package, I found that I was delivered a counterfeit watch! (Images attached for verification: Casio and G-Shock spelling on the watch is wrong)

Immediately I raised the return request but there was no response from the customer service team for 48 hours despite me contacting them multiple times. So, I sent a message to their Twitter handle for which they responded yesterday (June 6, 2021), and asked me to attach my Aadhar card for a third party vendor to authenticate and they have also asked me to sign a Consent form which states 'Lodging of FIR for the missing Mobile/Laptop'.

Flipkart is forcing me to share my personal confidential documents (Aadhar card, Voter ID, Driver's license) to process my return request. I do not want to share such confidential documents to Flipkart or other third parties due to privacy risks. If the Seller and Flipkart have delivered counterfeit product, why are they demanding to share confidential documents for their own faults? Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request. So, why are they asking me to provide the same?

Also, why is Flipkart demanding me to sign a consent form to lodge FIR for a missing Laptop/Mobile? I had ordered for a watch, not a Mobile/Laptop.

Flipkart is causing me too much of mental stress and I've been waiting for a week for them to resolve this issue, but in vain.

I want Flipkart to -
1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver's license, etc)
2. Send a replacement or refund the amount paid (Rs. 16, 993)
3. Send the correct consent form for the Wrist watch not for Laptop/Mobile if they want me to sign it.

Kindly help me out. All the images are attached for verification.