[Resolved]  Flipkart — I am complaining about a tv unit I purchased with order # OD[protected]

The tv unit was delivered on 17 may 2021 and form then iam following with them for installation and I call the customer care everyday for the same but no body has any response for it. They don’t even have the contact number of the person who is going to install it. Today the date is 31 may 2021 and till now nothing has been done for the product. I have also raised a request for refund but it was rejected from their side saying that the installation would be done first and then the refund thing can be done. Additionally the product is damaged severely and I also called the customer Care thousands of time for atleast replacing it but that request is also not accepted. I have not seen any company with such a pathetic service. They have no idea of what to do with the product if it’s damage and how to help the customer. The customer care executive have been totally useless in solving the issue and keeps on calling for no reason. Today it is 31 may and nothing has been done of the product worn no installation or replacement or refund. The cost of the product is around 6791 which is huge. I don’t get it what to do with it. Since it is damaged and nothing can be done . I am fed up and mentally tortured with this service. It’s a huge amount and with so many days going I cannot get what should be done. I am writing in the hope that i get a solution to this at the earliest. The service you guys are providing is pathetic and I would never ever buy anything after this. I want this issue to be resolved as soon as it can. I want my refund back and I don’t want to keep the product anymore . I hope this complaint would be taken seriously and I get a resolution and refund back so that in future I can atleast trust you people.
Dr. Priyanka khobragade