Flipkart — Installation service issue

Address:

H.No.: 5-9-AL0030, Plot No.: 44 North, Road No.: 2, ARCR Colony, Almasguda, Balapur

I ordered a cupboard on Flipkart on 15th October 2022. Order ID OD[protected]. The product has been delivered on 20th October 2022 and as per Flipkart's services, installation is scheduled on 21st October 2022. No service person has shown up. Upon contacting Flipkart customer service, we were told that because of the festive(Diwali) weekend. Service persons are not available and the assembly is rescheduled to 25th October. No person showed up on that day also. We were sick of this and wanted to cancel the order itself. But the customer care person requested me that cancellation is not possible and to wait for one more day. The next day a service person called and visited but the item is kept on the 1st floor of the building. He refused to help us get the item down to the ground floor and left with rude talk. Flipkart customer service did not take any action even after repeated complaints. The same thing repeated the next day as well. Now the product ordered for Diwali is wasted for festive purposes and lying in the store room without assembly. No proper support from Flipkart and no option to return the item as well. Worst experience on the Festive Eve.