[Resolved] Flipkart — Mobile charger failure Moto G

Sudhir Mandodi

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir, I had purchased Moto G through flipkart. I faced a problem with charger, so for getting original one I logged in and booked one whose order No. is OD[protected] which was not able to plugin due to small socket pins. Few times I tried but it's not working. Later on when I tried its not working. So I complained on toll free, they guided me to one service outlet in Andheri-east. Where the officials doesn't no how to behave with customers it's not with me but he was behaving in the similar passion with everybody it might hamper your brand. He straight away told me only mobile can be repaired not charger. If it's so why on toll free your executive guided me to service center. Was I sitting Idle. What is the guarantee of product you purchase through online and service you get is embarrassing. Can someone provide me the solution?

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Complaint marked as Resolved

Verified Support

May 20, 2015

Flipkart Customer Care's response Spoke to customer and got to know that he ordered for (Trost Moto G(2nd Gen) Set (Data Cable & Usb Adapter) Battery Charger ) in Mar, 2015 and it does not work and as per update the item only has 7 days warranty against manufacturing defects and it has also crossed the replacement period. Customer reported the issue after 2 months after delivery, so informed customer we would be able to do much in this case and closing the complaint.