[Resolved]  Flipkart — Moto g 5 plus

Address:	New Delhi, Delhi, 110085
Website:	Flipkart

Hi team,

I have ordered a phone (Ie moto g plus) from flipkart and it has make my life miserable.

I have got a defective piece. It has heating problem and battery issue which i observed first day itself.

I have raise a replacement request but i have not got any call from flipkart. I have checked on flipkart, the call back time keep on changing but i have not got any call. After that i have called the flipkart several times for the same. Somehow they approve the replacement request and informed me that there will be a technician visit. I was waiting for the technician but when i opened the flipkart to check the status it shows rejected. I called flipkart helpdesk and the executed replied that the technician visit is done and the issue is fixed whereas there was no one visited my place from flipkart. This thing happen thrice with me.in the last 2 replacement request i told them in advance that i need a call from technician before they arrive. Neither i have got a call nor any technician.

I have talked to the supervisor team and they said flipkart will not help me. They do not have any solution and i have to visit service center. Did i ordered the product online so that i need to visit service center? I have escalated the issue within 10 days as per the policy flipkart should provide me the solution. I tried to explain him that there was no tech visit happen but he do not want to understand anything.

Flipkart is proving pathetic services. By this way flipkart is harassing there customers. I have lost my mental piece cause of that. Is this the service you have committed to the customers. I have wasted my time and money cause of this product. Now i do not need any solution i just need my money back. I am fed up with all the call.