[Resolved]  Flipkart — MOTO-G Screen & Display damage with-in 30 days after purchase

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I have purchased four MOTO-G mobiles with order numbers : OD[protected], OD[protected], OD[protected], OD[protected]. Out of these four mobiles, screen & display damaged for 2 mobiles when they felled down from 2-3 feet height. And one mobile is having lots of software issues. Only 1 mobile I did not face any issues and it is working fine. When I have called Flipkart to enquire if there is any chance of replacement, they replied saying it is not replaceable. To repaire the screen & display, it is costing me around Rs 5500/-. Around 45 days back, I have submitted the mobiles an authorised service center in Hyderabad. They have not yet repaired the mobiles. I am surprised how the screen is damaged when felled from 2-3 feet height. Whereas MOTO G adds are showing that screen is very durable and it will not break so easily. Moreover service also very poor as they have not repaired even after 45 days time. This is really frustating me...I feel I made big mistake by choosing MOTO-G as they are not ready to replace the mobiles and service centers are not providing proper service. May be this is my last purchase of MOTOROLA mobiles. I am making this complaint with little hope of you may take some action to resolve the issue. Thanks & Regards, Vishnuvardhan Reddy