Flipkart — My return request got rejected 9-10 times and flipkart is not helping me

Address: At. Bijepar (salekasa)

I ordered mi tws 2c buds 1499/- and i received (dove soap).
and i called flipkart immediately then they told me your problem will be solved by 2nd august but my request got rejected again.
I called him more then he promised me your issue will be done by 4th august but got rejected again.
Then I called and told them my complete problem and they approved my request Then the next day Pitchkup boy came and he refused to take different product and also misbehaved with me.
And i call like this everyday on flipkart but they are not helping me at all.
It's almost 20 days now and Flipkart is making promises to me everyday but nothing has happened yet.
Please help me and refund my amount