Dear
I hope this letter finds you well. I am writing to bring to your attention the ongoing unresolved issue I have encountered with Flipkart and to express my deep concern regarding the lack of satisfactory resolution. The purpose of this communication is to formally notify Flipkart of the situation and to demand immediate action to rectify the matter within a reasonable time frame.
To provide a concise summary of the issue, I recently placed an order on Flipkart using the "Predict and Win 2023" coupon, which advertised a phone for Rs 1. However, without any prior notification or explanation, my order was abruptly canceled, resulting in the loss of the coupon and the promised phone at the specified price. Since then, I have engaged with Flipkart's customer support team in an attempt to resolve the matter and seek appropriate compensation, but have faced prolonged delays, unhelpful responses, and a lack of viable solutions.
Under the current circumstances, I must emphasize the following consumer rights that Flipkart has violated:
Right to Accurate Information: As a consumer, I have the right to receive accurate and truthful information about products, services, and promotional offers. The "Predict and Win 2023" coupon, which advertised the phone for Rs 1, constituted an offer that Flipkart failed to honor.
Right to Redress: Consumers have the right to seek redress when a product or service fails to meet their reasonable expectations. Flipkart's cancellation of my order without proper justification and refusal to provide a suitable resolution violates my right to seek appropriate redress for the inconvenience caused.
Right to Fair Contract Terms: Consumers are entitled to fair contract terms, including the fulfillment of promises made by the seller. Flipkart's unilateral cancellation of my order without valid grounds constitutes a breach of the contractual terms and conditions that were agreed upon during the purchase.
Right to Timely Performance: Consumers have the right to expect timely performance of the agreed-upon obligations by the seller. The prolonged delays and lack of a timely resolution in addressing my concerns demonstrate a failure to fulfill Flipkart's obligations in a timely manner.
Considering the aforementioned violations of consumer rights, I hereby demand the following:
Immediate Resolution: Flipkart must take immediate action to rectify the cancellation of my order and provide a satisfactory solution that upholds the terms of our contract. This includes the reinstatement of the coupon or appropriate compensation for the loss suffered.
Compensation for Damages: In recognition of the breach of contract, violation of consumer protection rights, and the significant time wasted, I demand fair and adequate compensation for the inconvenience, mental distress, and disruption caused.
Prompt Communication: Flipkart is obligated to maintain open and transparent communication throughout this process. I expect regular updates and prompt responses to ensure the efficient resolution of this matter.
Failure to comply with these demands within [reasonable time frame, e.g., 10 business days] will leave me with no alternative but to pursue legal remedies available to me, which may include initiating legal proceedings to seek appropriate redressal, filing a complaint with consumer grievance redressal forums, and seeking restitution for the damages incurred.
I sincerely hope that it does not come to that, as I believe in resolving disputes amicably. However, I trust that Flipkart recognizes the seriousness of this issue and the potential consequences of non-compliance with legal obligations.
I kindly request that you forward this communication to the appropriate department or authority within Flipkart responsible for addressing and resolving customer complaints. It is imperative that this matter receives the urgent attention and action it warrants.
Please acknowledge receipt of this email and provide a written response within [reasonable time frame, e.g., 5 business days]. I eagerly await
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