I hope this letter finds you well. I am writing to bring to your attention the ongoing unresolved issue I have encountered with Flipkart and to express my deep concern regarding the lack of satisfactory resolution. The purpose of this communication is to formally notify Flipkart of the situation and to demand immediate action to rectify the matter within a reasonable time frame.
To provide a concise summary of the issue, I recently placed an order on Flipkart using the "Predict and Win 2023" coupon, which advertised a phone for Rs 1. However, without any prior notification or explanation, my order was abruptly canceled, resulting in the loss of the coupon and the promised phone at the specified price. Since then, I have engaged with Flipkart's customer support team in an attempt to resolve the matter and seek appropriate compensation, but have faced prolonged delays, unhelpful responses, and a lack of viable solutions.
Under the current circumstances, I must emphasize the following legal concerns:
Breach of Contract: By offering the "Predict and Win 2023" coupon and accepting my order, Flipkart entered into a binding contract with me. The unilateral cancellation of my order without just cause constitutes a breach of that contract, resulting in financial loss and damage to my confidence as a consumer.
Consumer Protection Rights: As a consumer, I have the right to receive goods or services as advertised and to be protected from unfair or deceptive trade practices. Flipkart's failure to honor the coupon and provide the promised phone at the specified price is a violation of my consumer rights.
Negligence and Loss of Time: Flipkart's prolonged delays, unproductive exchanges, and lack of a timely resolution have resulted in significant wasted time and inconvenience on my part. This negligence has caused mental anguish and disruption to my daily activities.
Considering the aforementioned legal concerns, I hereby demand the following:
Immediate Resolution: Flipkart must take immediate action to rectify the cancellation of my order and provide a satisfactory solution that upholds the terms of our contract. This includes the reinstatement of the coupon or appropriate compensation for the loss suffered.
Compensation for Damages: In recognition of the breach of contract, violation of consumer protection rights, and the significant time wasted, I demand fair and adequate compensation for the inconvenience, mental distress, and disruption caused.
Prompt Communication: Flipkart is obligated to maintain open and transparent communication throughout this process. I expect regular updates and prompt responses to ensure the efficient resolution of this matter.
Failure to comply with these demands within [reasonable time frame, e.g., 10 business days] will leave me with no alternative but to pursue legal remedies available to me, which may include initiating legal proceedings to seek appropriate redressal, filing a complaint with consumer grievance redressal forums, and seeking restitution for the damages incurred.
I sincerely hope that it does not come to that, as I believe in resolving disputes amicably. However, I trust that Flipkart recognizes the seriousness of this issue and the potential consequences of non-compliance with legal obligations.
I kindly request that you forward this communication to the appropriate department or authority within Flipkart responsible for addressing and resolving customer complaints. It is imperative that this matter receives the urgent attention and action it warrants.
please i need a reply to this immediately
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