Flipkart — OTP as a sole authentication

Today I recieved my new samsung phone, after my Mi Phone stopped working when it slipped out of my hands, dropped on the floor and display broken. My spirits were high until the delivery boy asked for an OTP. If it was delivered to my number, no way to access the messages on my Mi Phone.

When I conveyed the same to the delivery boy, he refused to deliver the product after consulting his superior. When I asked them if Flipkart also sends OTP on my registered gmail account, they said yes. When I checked my gmail account, no OTP was received. I felt helpless, mainly due to lack of basic flexiblity in their processes.

When I compare to Amazon, Swiggy, BigBasket etc, I hardly recollect any of the delivery persons asking me to authenticate with OTP. They delivered at the security at left, without bothering me to be personally present and authenticate when they deliver.

I think Flipkart needs to relook and improve their delivery processes. Its caused dissatisfaction to me, next time I will think twice before buying anything on Flipkart.