[Resolved] Flipkart — payment not received. fraudulent activities by flipkart

Jawa Marley

from Mumbai, Maharashtra

Oct 18, 2019

Address: 109/146, double pipe street, samicheetipalayam, Coimbatore, 641047

Hi sir, ma'am,

I have ordered a real me c2 from flipkart.com worth rs. Of 5999 on 7thof october 2019. Because of delivery issue i didn't like the product and cancelled it. After that, i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in 16th oct 2019.

I waited till 16th of oct but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I visited to hdfc bank and they said they have not received any refund from merchant flipkart.com. They said me to ask the arn number from flipkart.com, so that they can check in their system.

Again i called to flipkart.com and asked for the arn number. On that they said that they are not having any arn number since i have done the payment through debit card. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regaring my issue to your higher management,. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order no - odod[protected]
Refund transaction no given by flipkart.com - pzt[protected]cbp3104
Ticket/reference no for the flipkart query raised - in[protected]

+2 photos

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Oct 18, 2019

Complaint marked as Resolved

Still now my refund amount not yet credited.. Kindly help to resolve the issue.

Flipkart customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by Jawa Marley Flipkart till now not credit the refund amout i have check with bank.

Oct 18, 2019

Updated by Jawa Marley Hi,

I have received a call from flipkart regarding this issue.. That person could not understand what I'm telling.. He asked the debit card hdfc card number pin number etc, so I said I didn't give the details i[censored] need these details u can collect from flipkart.. Suddenly he said delete the complaint and cut the call.. Here with I attached latest received mail from flipkart. Kindly do the needful..

That mob number is : [protected]

Oct 19, 2019

Updated by Jawa Marley Hi,

Gud mrng..

Still now my refund not yet credited.. Any one person not give a proper solution for this..

Verified Support

Oct 19, 2019

Flipkart Customer Care's response We will revert on it.

Oct 20, 2019

Updated by Jawa Marley Hi,

Today mrng I received a call from flipkart.. That person didn't understood what I'm speaking. She said only refund completed by our side i[censored] not received contact concern branch. She doesn't listen my opinion who cut the call without complete the conversation..

Help to solve my issue nd refund the amount soon..

I'm very disappointed with ur service and procedures..

Oct 20, 2019

Updated by Jawa Marley This mail recently received from flipkart

Oct 21, 2019

Updated by Jawa Marley Hi,

I have received a msg from flipkart issue will be resolved by 21st Oct which concern person call back.. But still now any one not yet called nd my refund not yet credited..

I'm very disappointed with ur procedures..

Kindly look into this issue and solve it soon.

Herewith attached that screenshot for your reference

Oct 21, 2019

Updated by Jawa Marley Hi,

I received a msg from flipkart.. That msg order I'd mismatch nd placed order is different..

I'm ordering mob not perfume..

Herewith I attached screenshot for your more understanding.

Oct 21, 2019

Updated by Jawa Marley Hi,

I have received one message from flipkart.. That msg entire order I'd and product is changed..

You changed de order I'd and product then how you confirm the refund is completed..

My order I'd : OD[protected]
My product : REAL ME C2

Received msg order I'd : OD[protected]
Received msg product : AXE SIGNATURE PERFUME FOR MRN AND KNOTYY PRINTED SNAP CAPP..

You made a fraudulent activities and fake confirmation regarding refund..

Herewith I attached received msg for your reference.

Oct 21, 2019

Updated by Jawa Marley Kindly help to resolve the issue.. You are gave a fake confirmation nd wrong order I'd, product

Oct 21, 2019

Updated by Jawa Marley Hi,

I have recently received the mail from flipkart regarding about my mobile refund process. In that mail, mentioned order I'd and product name is drastically different. Is this the way to handelling the customer queries and complaints?Till now I didn't get any cause of the refund money. Is this a online shopping? A great applause to you for making fun of everyone's money! I have follow up on 7th Oct 19 to till now but always you gave a fraudulent mail only.

Herewith I attached my mail screenshot for your reference..

Give me A ACCURATE REFUND NUMBER for MY PRODUCT ORDER I'D.

My order I'd : OD[protected]
My product : REAL ME C2

Oct 22, 2019

Updated by Jawa Marley Kindly revert me on the latest comment.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on 08 Oct 19. However, if the refund is not reflecting, requested customer to contact the bank with the reference number shared. Hence, closing the complaint from our end.