[Resolved]  Flipkart — product not delivered and than cancel order by its own

Address: Dehradun, Uttarakhand, 248001

I ordered a lenovo ideapad 130 core i5 8th gen on 29th oct-2019 with order id - od[protected] with exchange of my old sony vail laptop. They assured me on-time delivery on 1st nov-2019 via e-kart logistics with track no-fmpp[protected]. But flipkart didnt deliver my product and cancelled it by its own and reason mentioned that "delivery agent could not reach you" after 3 attempts. But truth is that delivery agent didnt try once for delivery.in fact, from 1st nov-2019 i called delivery agent daily for my order and he replied all time "i will deliver it tomorrow" and today on 4th nov-2019 flipkart cancelled my order. I purchased this on 12 month no cost emi and they refunded me only amount that i paid. But as per statement of order details i already paid an interest of rs approx 1927/- of 12 month emi. This is insane and i suffered a lot due to flipkart.
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Dec 9, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2019
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'Lenovo Ideapad 130 Core i5 8th Gen - (8 GB/1 TB HDD/DOS/2 GB Graphics) 130-15IKB Laptop' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 04 Nov 19 and it will be reflecting in your credit card EMI by 12 Nov 19. Your kind understanding is appreciated.
 
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