[Resolved] Flipkart — product was damaged but there is no replacement or refund

midde Raju

from Hyderabad, Telangana

Nov 5, 2019

Address: ANR residency, 3rd floor 301, Near Abyasa school, KPHB 9th phase, Hyderabad , Vasanth Nagar cross road towards near NRI college, Hyderabad, Andhra Pradesh, 500072

Hi team,

I had purchased the exreme wood mdf wall decoration product on[protected], 11:29 pm. I was excited to open the product but unfortunately, the product was damaged and requested the replacement but the courier
Boy is not picking up the item due to some technical issues or not scanning
The product in their device (Really i'm not understanding what's going on
Here). I had raised different types of issues on this product but not
Providing solution. I had spoken to flipkart customer care more than 10 times but there is no solution incident number is in[protected].
Please provide the replacement or refund. Please find
Attached damaged pics and let me know the status of the same. Could you please help me with this.

+5 photos

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Dec 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Jan 28, 2020

Flipkart Customer Care's response Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 14 Oct 19 and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number [protected]. in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell.