[Resolved]  Flipkart — Product was rejected without informing or contacting to the customer

Address: Kannur, Kerala, 670014
Website: www.ekartlogistics.com

Dear sir,
I ordered lenovo PA 10400 power bank of order id E-kart logistics-FMPC[protected] from flipkart on 16th-MAY-2017 after 6 days on march 22 i got a message from flipkart and says that your product is out for delivery, but no one contacted me.so i called the person to get the status of my product, but he said abusive words and posing me to goto his office and collect the product if i needed.
Which place is more than 25 kilometer from my home and today ie.25/05/2017 i got message saying that i rejected the product, but no one from that courier service contacted me. I need my product back so please arrange any other alternative courier service.if he is ready to to deliver my product i need both products back becaue yesterday my another product was recieved ther courier office of order number Ekart logistics-FMPC[protected] PHILIPS TRIMMER. So kindly arrange my Alternative delivery
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Jul 28, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Verified Support
Jun 23, 2017
Flipkart Customer Care's response
We are sorry to let you know that our courier partners have confirmed that they are not able to deliver your shipment, as your location (Pincode- 670592) is not serviceable at the moment. It was due to a technical error that you weren't notified about this at the time of placing the order. You may place a new order with a serviceable pin code and have it delivered to your office, friend’s or family’s place in another location. To check this, visit the product page on Flipkart and use the ‘Check Availability’ feature by entering the pin code. Our courier partners are working to expand their services and hope to deliver in your area soon. Hope you'll understand.
 
1 Comment

Comments

Very true my friend, this EKART logistic partner of Fliipkart is really a pain in the ###.. my product is in there warehouse since 18th May 2017 however these ######## did not deliver it to me and i am still waiting (today is 28th May 2017) they never call the customer, if you call they talk nonsense and daily by end of the day they send this message "Undelivered as we could not reach you".. Also Flipkart does not seem concerned.. What a shame..

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