Flipkart — Puma shoes return request

Address: plot -732,santoshivihar,laxmisagar

I have bought a puma shoe which is of Rs 2699 but when it got delivered i got a pair of hiking shoe that also used .when I got to request to return for refund they asked for my id which i provided but due to my mistake in my profile i have written arnav malla and in my Aadhaar card it was written arnav kumar malla they reject it and then also i said that it was written by mistakenly kindly change it . they even said this time return will work
after 5 return rejection they blocked my account.
here are my attached actual browser image and the product got delivered.