| Address: Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034 India Head Office Email ID business@flipkart.com | | Website: www.flipkart.com |
I bought a new realme 6 mobile from flipkart before lockdown and i got defective product (Battery and fingerprint sensor not working) from flipkart i placed an replacement of my product after few days my product replacement rejected automatically i had called to flipkart customer care they told me that the replacement of the product cancelled due to flipkart automatic system wait for some days until we were process your request then we will replace your product but after more than a month i haven't got any response from flipkart i again called them and they said wait for some more time but i'm shifted to another location cause of lockdown then i again contacted to flipkart and asked them to change my address for pickup and replacement they said you have to cancel replacement request and we will help you to place another replacement request, i have done as they said but after that i received a call from flipkart and they said we can't replace your product, is this how flipkart dealing with customer's, i'm totally frustrated from using flipkart for my every purchase, seriously i'm flipkart plus member as well but they just don't care about customer service and theire executive just don't care about flipkart and customer rights, i was totally frustrated with how they treated me like, i'm not able to do anything else cause of lockdown. Please everyone if this happened with me then i will definitely sure this will happen with any customer
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