Flipkart — Received a used product - Epson L3250 Multi-function WIFI Color Printer (Black, Ink Bottle)

Address: Puttaparthi

I have ordered Epson L3250 on Flipkart ecommerce website on 29.10.22 with order no.: OD[protected]. The product is supposed to be delivered on or before November 7th, 2022. But it has been delivered on 31.10.2022. I was very happy to receive it before specified time. But when I opened the pack to my utter surprise I did not find a sealed product rather received a used product. Normally printers are sent as sealed product. The printer comes with blue sticker all over and will be placed in a cover. All the cables will be sealed in a cover. The printer I have received has no blue stickers. Cables were cut open from the cover. More over ink bottles are missing and observed that ink is placed in the ink tank. Lot of dust is seen all over the printer. The reason behind this is beyond my imagination. I am unable to understand why the seller did like this. I don't find exact option to return this product on Flipkart app or website as per their return policy. I asked for a call back request on 31.10.22 with Flipkart. The customer support reached me and was unable to accept the return request due to server issues. After sometime I had placed a return request using the option product damaged. Replacement Id:[protected]. Next day i.e. on 1.11.22, I again contacted the support team. They have suggested me to cancel the replacement request as it is not the correct option. The customer support person was kind enough and placed a refund request on my behalf. The Refund ID is[protected]. Subsequently I received two emails in the afternoon at 1’O clock asking me to send more pictures of the product and any of my identification proof to authenticate me. I have provided 14 pictures and my Aadhaar copy. On 2.11.22 I even spoke the senior support officer regarding my issue and he ensured me the return process. But in the evening my request was rejected with the below message:
“We’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD[protected] with the product being intact.”

I have never asked for a return due to courier issue. I have asked them to solve my issue since I received the used product.

On the same day evening once again I placed a return request using the option received a different model. The replacement id is[protected]. Received a call from the customer support and she suggested me to cancel the replacement request since the option doesn’t fall under my requirement. She raised a refund request on my behalf with choosing the option ‘Multiple issues with the product’. She assured that my problem will be attended within 72 hours. The current Refund id is[protected].

My hope is slowly fading as I am reaching the Return Policy date being 7.11.22. My hard earn money should not go waste. I don’t want a used product for the price I paid. Sir/Madam I request you to help me in solving this issue. Attaching you all the pictures of the product and screenshots of my order.
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46814
    Pending
    0
    Resolved
    25455
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information