[Resolved]  Flipkart — Received product is defective and return request is pending

I had purchase this laptop name Acer Nitro Ryzen 5 Hexa Core 5600H on Flipcart. On 12th August I received this product. On the same day I unboxed it. After unboxing, immediately I power it on but it failed. I thought the battery inside the laptop might not be charged. So I connect the power adapter to the laptop and tried to power it on but it again failed. Even the battery indicator wasn't blinking. Without wasting my time I put my order for replacement on the same day. I called at customer care service they told me to wait for 24 hours and they will proceed my request but now It's been 3 days passed I haven't received any executive call from Flipcart. I tried to connect them multiple times but they are giving me the same answer. My replacement request is still in pending and I have only 4 days left before window close. Please do something as quick as possible. Buying such expensive product and at the end of the day you face such kind disappointment. Not expecting this kind of carelessness from such reputed ecommerce company. Please look into this matter.