Flipkart — received wrong product and then blocked my account

Kajal kajal

from Mumbai, Maharashtra

Nov 4, 2019

Address: Patna, 800023

I have ordered a wrist watch with order id- OD[protected]but I have received wrong product.

My query is regarding different model that i have received.And i had conversation with your executive for refund and he agrees for the refund of the watch as its amount is Rs 4495.The watch that i have received is useless for me and its costing is Rs 5300.

For that i want my Rs 4495 refund in my account as soon as possible.As I am your prime customer this much you can do for your plus members customers.

Please look towards my case and solve it as soon as possible as amount is too high.called customer care many times but they are making stories as well as seniors are also doing the same.As i have more than 600 coins in my wallet and prime customer too then i am facing this problem

So, look into the matter and resolve this problem.

Its more than a week but they are only extending days

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Flipkart Customer Care's response Hi,
Thanks for getting in touch.
We are sorry to inform you that we are unable to find your account/order details. Request you to share us the order details or get in touch with our customer support number[protected].
You can also check your order status here: http://fkrt.it/bqWLi~NN
Hope to hear from you soon.

Nov 07, 2019

Updated by Kajal kajal ORDER ID[protected]

Nov 07, 2019

Updated by Kajal kajal Refund and exchange policy is going to expire on 10th of nov.Please solve before it.As i have called customer care many times but they are are making stories.
Please unblock it and place a refund for watch as its amount is RS4495.

Nov 08, 2019

Updated by Kajal kajal As tomorrow is the last day of refund and till now there is no message regarding refund and pickup.

Nov 17, 2019

Updated by Kajal kajal Many reasons was there for cancellation and return, as i have receieved defective products, faced size issue, and also receied different product.
My many order are cancelled by deliveryman also as they have 3 attempt to deliver.If i am unable to receive my product at the first time then they used to cancel it.