[Resolved]  Flipkart — Received Wrong shipment of Moto G 3rd Generation Order ID - OD[protected] [Incident:[protected]]

Address:

New Delhi, Delhi

Dear Sir/ Madam, Please note that the phone delivered to me is not the one i have ordered for. I had selected Moto G 3rd Generation smart phone with 2GB RAm and 16 GB ROM on the website but i have got the confirmation of Moto G with 1GB RAM and 8 GB ROM, I did not notice it at that time but when it was delivered to me on 01 Sep 2015, i found out that it is not the one which i selected online.i immediately asked the courier man about it but he said it will be replaced. So on the very next day, i had a word with flipcart team member regarding the same.but he denied for the same.I am ready to pay extra 1000 Rs as per the cost of that phone ( which i wanted to take) and also I am ready to buy any other phone with same specification.(2GB RAM and 16 GB ROM) like MI4I etc.but please replace it. because I cannot keep this phone when i am not satisfied with it. The phone is in same condition in which i had received it. i did not use it for a second. and i am trying to return it soon after i had received. Please understand my predicament. i am not asking for my money back.i just want to replace it. This is my husband's birthday gift, had it been for me i would have kept it. Kindly understand my concern because i have blocked my money and not getting the product which i liked at this website. Every company takes the returns if it is within 1-2 Days. but i am requesting them soon after the receiving but they are not listening to me.This is not their customer- centric approach i would say after this unprofessional behaviour. Please note that i had ordered this phone from my friend's account. Her name is Ritika tripathi.This is my first experience with flipcart and it seems worst as of now.i have shopped from home shop 18 and Star CZ but they are much better than Flipcart because atleast they replace the product if it is untouched. Request you to please deliberate and consider my request. Best Regards Prabha