Flipkart — Refund not received to my account

Address: Reddyvari street, Market road,, Gorantla,

I ve ordered a product in flipkart order id - od[protected] and paid through google pay upi and i ve returned it they said that they ve initiated refund on 29 dec and it will be credited in my bank acc. By 7 jan, but iv nt received. After i ve called to customer care and they said that contact, i ve visited my home branch and complained my problem, but they are telling that they want refund upi transaction id but whenever when i ask them they tell that we dont ve that. Again, on jan 8 r 9, flipkart concern team called me and exlained my problem, they said that upload your bank statements from 28 to jan 7 to a mail which they ve sent me to my mail, i ve uploaded them, after conformation, again they sent a mail that i ll will get refund within 7 working days, but 7 days working days is also and i didn't got my refund. Again i ve called but they are not responding and not telling correct and resolution for my problem. They are simply postponing and i m tired of asking. Plzzz solve my problem.
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2021
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. The seller has processed the refund of Rs. 1019 for order ID: OD[protected] on Dec 28, 2020 and will reflect in your bank account by Jan 07, 2021. Request you to note down the ARN:[protected]. If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card. Hope this helps.
Jan 20, 2021
Updated by Lohith kumar 2001
I didnt got any call r msg r mail from flipkart.
 
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