[Resolved]  Flipkart — Replacement, Return and Refund Rejected

I ordered Pawwfect veg biscuits online from Flipkart but instead of it i received a green colour wrist watch from Flipkart. So I contacted their customer care team and told them about my issue and they created a return request for the wrong product (green colour wrist watch)since it was not what i ordered (Pawwfect veg dog biscuits ). Customer care team assured me that I will be helped and they created a replacement request on my behalf on 2 Feb because according to their policy my product was a non returnable item and only replacement was the option.I was told that they will get the wrong product picked up and replacement will be delivered on 7 feb.I was okay with it and said yes for replacement because I thought it's fine and atleast I will have my original product for which I have paid .I was waiting for the delivery on 7 Feb but their courier service provider denied my pick up and replacement delivery because he said that Flipkart has not mentioned the right reason needed for pickup and replacement delivery and asked me to contact Flipkart customer care team.Without wasting any time I contacted Flipkart customer care team and told them about the situation.They registered my complaint and said that they will provide me a resolution for the same on 9 feb.I got calls from Flipkart two or three times for my complaint verification and after every call they extended the time for resolution to 10 then 11 and then 14 Feb. I was waiting very patiently because one of their customer care told me that they are working on my complaint and I will either get my product delivered or they will initiate a refund within the given timeline.But they have closed my issue without even telling me and have cancelled my replacement and return.I don't think that Flipkart is being fair towards its customers first they made me wait for so many days and now they have cancelled my replacement and return and not even refunding my money. This is so unprofessional and their behaviour towards their customers is so rude .So shopping on Flipkart has become a waste of time and money, but i am not gonna accept their resolution because it is very unfair, I want my refund as soon as possible because I will not suffer because of their poor service. I'm sure that I don't wanna do this online shopping thing again on Flipkart, since they do not value their customer 's time and money this is unacceptable and so much disappointing.I am sharing the images of product i have ordered with you. Please help me and do the needful.My order ID is OD[protected]