[Resolved] Flipkart — return my old mobile

tanay barapatre

from Mumbai, Maharashtra

Oct 10, 2019

Address: Indore, Madhya Pradesh, 452013

I ordered new phone and exchange my old mobile phone on Flipkart. The E-kart delivery boy taken my old phone and gave me new phone. Now Flipkart says I didn't gave old phone and I pay remaining amount. What I to do I delivery boy take my mobile and he didn't submit to Flipkart.
The Flipkart didn't understand my issue. I continuously touch with Flipkart customer care executive from last 3 week. First they said they mistakenly marked order cancelled Instead of picked. Now after two weeks they said I didn't gave my old mobile phone. Who is responsible if anyone is misuse my mobile.
Please suggest me.

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Nov 15, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. However, we see that our team has addressed your concern over the call and necessary info has been provided on the issue raised. Your kind understanding is appreciated.