[Resolved]  Flipkart — Return of product Refund ID:[protected]

I ordered and Remote control car which was delivered on 4th June 2020. But the item delivered was a different model. Even the overall dimensions were no where close.
Now for the return of product, they want me to share picture of my Adhaar card for so called verification. I do not understand what kind of verification they are referring to? If I had ordered the product, it is me who is returning it, also the delivery and return pick up address is the same. What for the verification is needed. Also, if it is needed, I can show it to the delivery personnel. Why I need to share my whole ID proof with Flipkart? Is it right to capture personal details of customers?

When I asked them clarification for the same since the return policy for the product does not state that ID proof is required, they said they will get back to me and instead the return was cancelled.
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Aug 9, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Flipkart Customer Care's response
Hi, Greetings from Flipkart! We are sorry for the trouble caused. We regret to inform you that the we are unable find any details with the information shared. Hence, request you to share the order ID, along with the registered email ID and contact number to check and assist you further. Your kind understanding and cooperation are appreciated.
 
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