Flipkart — return request cancelled for od[protected]

Patra Suman

from Bengaluru, Karnataka

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru,, Bangalore, Karnataka, 560103

Dear team,

Again my return request has been rejected without discussion with me.
This is the fourth time my request got cancelled with out even a single imformation. My issue has not been resolved neither discussed with me.
I have made an return request on 1st august 2019, as my honor 10 lite phone is not giving the performance upto the mark as described in the web site. The same was rejected automatically after 3 days. I neither receive call nor a email regarding my issue. The same was just cancel without consulting with me.
My order is is od[protected]
The screen touch is not at all smooth. While viewing picture by swiping from left to right & vice versa. Pinch to zoom in & zoom out is not working sometime, after putting little bit of pressure the same is working. The phone was freezing a little bit from the first day however it is increasing day by day. Some mini options on the screen/website is not clickable in one shot. Another big problem is battery draing. Aftet giving full charge and using nominal applications like facebook and whats app, it is lasting for 12-13 hrs.
Battery is draining too fast. Device getting heat while playing you tube video & facebook. Back camera is also not up to the mark. Has updated to latest software & have done a factory reset still the same is persisting.

Please have a look and do the needful at earliest-

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2019

Flipkart Customer Care's response We will revert on it.

Aug 07, 2019

Updated by Patra Suman Dear Team,
This is to keep you updated that my Return request was accepted on 5th Aug 2019 and pick up date was 6th Aug 2019. But from today morning no pick up message /call received. Have spoken to customer care for 5 timesthey assured the pick up by eod. However now when I called to customer care again the date of the pick up has been reflected as 7th Aug 2019. Now even the customer care people is deniying of pick up on 6th Aug. I have asked them to raise a complaint but the floor supervisor disconnected the call after 44:58 sec with out even a resolution. I have a proof of screenshot where it is clearly mentioned the pick up date as 6th Aug 2019.

Since I and my family will be out of town from 8th to 20th hence I am having the urgency to get the pick up done by 7th Aug 2019 but no one cares about the same.

Attaching screen shot for ready reference and plz let me know how the pick up date got changed with out even a single information/ msg to customer?

Thanks!

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Comments

MonicaD

from Mumbai, Maharashtra

Iam monica & yesterday i received whatsapp forward message containg flipkart website page and some products cost 1rupee, 14 rs/-, etc like that.. I think its a fraud so i want to complaint to you regarding it.. The website url is http://flipkart.trackingcourier.in/..please do check it and make sure you are name shouldnt be used in bad way.