I had ordered Casio G-Shock watch (GW-9400-1DR) amounting to Rs.16, 993 and I was delivered a counterfeit watch! (Images attached for verification: Casio and G-Shock spelling on the watch is wrong)
It has been more than a week but till now it is not resolved.
Flipkart is forcing me to share my confidential documents (Aadhar card, Voter ID, Driver's license) to process my return request. I do not want to share the documents to due to privacy risks. Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request. So, why are they unnecessarily asking me to provide the same?
I want Flipkart to -
1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver's license, etc)
2. Send a replacement or refund the amount paid (Rs. 16, 993)
Kindly help me out. All the images are attached for verification.
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