[Resolved]  Flipkart — Sent Defective Moto G Phone and giving me the rounds

Address:

Mumbai City, Maharashtra

BE WARY about buying any of the MOTO phones from Flipkart. I a, a regular buyer from Flipkart but did not have the experience of "returning/exchanging" something until this time. Last month, I got a Moto E and a Moto G phone from them. The less expensive Moto G has an issue with a black line showing up on the screen that was not obvious before in a dark background. I called up customer services and spoke to Nadeem Pasha who gave me the rounds of their policies saying I should called yesterday. Next, I called again and spoke to a helpful guy Ashok, who set up a call with ARINDAM CHATTERJEE, a manager of sorts. Arindam again gave me the rounds about the policies. Given the business I have given these guys, I dont expect to be treated like this for a legitimate reason and a faulty product that Flipkart is the exclusive seller for. At the end of the day, Amazon would probably take the product back no questions asked and would give better service. I am sad to say that after speaking to Arindam, I am going to take my business elsewhere.