[Resolved] Flipkart — smart watch qty. order vs. received

VinodChamoli

May 20, 2020

Address: 62/7, Vijay Colony, New Cantt. Road, Hathibarkala, Dehradun

Dear sir,

Please find the below mentioned details :

1) we ordered amgen a1-gt phone smart watch black (02 qty.) dated 13/05/2020, order id no. Faacyp[protected] in the name of vedant chamoli (My son)
2) my mobile no. Is +91-[protected]
3) deliver boy delivered our parcel on 16/05/2020. We did receive, and paid rs. 1838/- for two (02 nos.) smart watches. After two hours when we had checked and opened the parcel, we found there only a single smart watch without usb charger against order qty. Of 02 nos. Which is also defective. Usb charger was included in the add.

In this case we shocked and surprised. Because we paid and get nothing.

4) it is requested you please refund or paid money.

5) please do the needful. Which is very critical issue for me also flipkart.

With regards
Vinod chamoli
Dehradun uttarakhand

Order id no. - faacyp[protected]
Contact no. - +91-[protected]
E-mail id - [protected]@yahoo.com

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Jun 8, 2020

Complaint marked as Resolved

We are very happy, because Flipkart company taken quick action against our complaint. We trust on flipkart. Our complete paid money refunded by the company in my account. Good job done by the flipkart. Customer Care Executive are very polite and they have coporate me to forward my complaint. We are very old customer of Flipkart company. Thank you very much Flipkart and their supportive members.

Flipkart customer support has been notified about the posted complaint.

May 20, 2020

Updated by VinodChamoli Dear Sir,

Please find the below mentioned Details :

1) We ordered Amgen A1-GT Phone Smart watch Black (02 Qty.) dated 13/05/2020, .Invoice No. FAACYP[protected] in the name of Vedant Chamoli (my son )
2) My Mobile No. is +91-[protected]
3) Deliver boy delivered our parcel on 16/05/2020. We did receive, and paid Rs. 1838/- for two (02 nos.) smart watches. After two hours when we had checked and opened the parcel, we found there only a Single Smart watch without USB Charger against order qty. of 02 Nos. Which is also defective. USB Charger was included in the Add.

In this case we shocked and surprised. Because we paid and get nothing.

4) It is requested you please refund or paid money.

5) Please do the needful. Which is very critical issue for me also flipkart.

With Regards
Vinod Chamoli
Dehradun Uttarakhand

Invoice No. FAACYP[protected]
Contact No. - +91-[protected]
E-mail ID - [protected]@yahoo.com

Verified Support

May 21, 2020

Flipkart Customer Care's response We will revert on it.

Jun 05, 2020

Updated by VinodChamoli I am very surprised that there is no action taken by the flipkart for my complaint yet now. Why ??? there is no value of money of a customer !!

Please look into the matter on priority. Otherwise case will go next level.

With Regards
Vinod Chamoli

Order ID no - OD[protected]

Verified Support

Jun 09, 2020

Flipkart Customer Care's response Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 07 Jun 20 and this will be reflected in your source account by today. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card. in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell.