Flipkart — Unethical behaviour of delivery person

I just want to inform you that I purchased a mobile phone on 14 May with the exchange of my old phone but my old phone was slightly damaged so the delivery boy reduced the price of the exchange. I was fine with that too.

But he said that he will purchase my old phone and I should pay the full amount to flipkart. I trusted him and paid the amount but he didn't purchase my old phone. I contacted him twice and there was no response.

if they have targets related to orders then the behaviour is not acceptable. I just wanted a strict action against him. I Need your attention on that so that it will never happen in future as they are only manipulating flipkart customers and impacting them. this is anyhow reducing our interest to buy products from flipkart.

Order number -OD[protected]
Delivery boy name- Rav Sun
Contact Number of Him- [protected]