Dear [Flipkart Higher Authority],
I hope this email finds you well. I am writing to bring to your attention a highly concerning and unresolved issue that I have encountered as a customer of Flipkart. It is with great disappointment and frustration that I find myself compelled to escalate this matter to the higher authority within Flipkart, as the standard channels of customer support have failed to provide a satisfactory resolution.
To provide a concise summary of the issue, I recently placed an order on Flipkart using the "Predict and Win 2023" coupon, which advertised a phone for Rs 1. However, to my dismay, my order was unilaterally canceled without any prior notification or explanation. This action not only resulted in the loss of the coupon but also deprived me of the promised phone at the specified price. Despite numerous attempts to address the matter with Flipkart's customer support team, I have been met with prolonged delays, unhelpful responses, and a lack of viable solutions.
It is with utmost concern that I must bring to your attention the violation of my consumer rights, which are fundamental to any transaction and must be upheld by an organization of Flipkart's stature. The following consumer rights have been clearly violated in this instance:
Right to Accurate Information: As a consumer, I have the right to receive accurate and truthful information about products, services, and promotional offers. The "Predict and Win 2023" coupon, which advertised the phone for Rs 1, constituted an offer that Flipkart failed to honor, thereby misleading me as a consumer.
Right to Redress: Consumers have the right to seek redress when a product or service fails to meet their reasonable expectations. Flipkart's cancellation of my order without proper justification and refusal to provide a suitable resolution violates my right to seek appropriate redress for the inconvenience caused.
Right to Fair Contract Terms: Consumers are entitled to fair contract terms, including the fulfillment of promises made by the seller. Flipkart's unilateral cancellation of my order without valid grounds constitutes a breach of the contractual terms and conditions that were agreed upon during the purchase.
Right to Timely Performance: Consumers have the right to expect timely performance of the agreed-upon obligations by the seller. The prolonged delays and lack of a timely resolution in addressing my concerns demonstrate a failure to fulfill Flipkart's obligations in a timely manner.
Given the severity of this issue, I urgently request your intervention to resolve the matter at the highest level within Flipkart. I demand the following actions be taken:
Immediate Resolution: Flipkart must take immediate action to rectify the cancellation of my order and provide a satisfactory solution that upholds the terms of our contract. This includes the reinstatement of the coupon or appropriate compensation for the loss suffered.
Compensation for Damages: In recognition of the breach of contract, violation of consumer protection rights, and the significant time wasted, I demand fair and adequate compensation for the inconvenience, mental distress, and disruption caused.
Review of Customer Support Procedures: It is imperative that Flipkart conducts a thorough review of its customer support procedures and practices to prevent similar incidents from occurring in the future. A robust customer support system is essential for maintaining customer satisfaction and upholding Flipkart's reputation.
I understand that as a higher authority within Flipkart, you have the power and influence to ensure that this matter is addressed promptly and effectively. I kindly request your personal attention and intervention to resolve this issue within [reasonable time frame, e.g., 5 business days].
Failure to provide a satisfactory resolution within the stipulated time frame will leave me with no alternative but to pursue legal remedies available to me, including initiating legal proceedings to seek appropriate redressal, filing
simon faleiro
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