[Resolved]  Flipkart — URGENT! URGENT! URGENT! MOTO G(2nd Gen) Product problem- an appeal to Flipkart team to resolve the issue

Address:

Chennai, Tamil Nadu

This kind of product and service is not expected from Motorola and Flipkart.There is continuous problem in the handset. I am not being able to use the phone independenty. I always have to carry an alternative android set with me as I am facing to much issues with the Moto G( 2nd Gen) sent to me. The slim slots are not working. Sometimes the handset gets switched off automatically. This is a continuous problem with the product. Now, coming to the services... Also the services is not proper. Please read through the recent service issue faced. I had given the moto g( 2nd Gen) for service at Siliguri Branch( India) during my travel vacation. The problem was that the slim slot was not working. No network was showing on the phone. I had taken the effort to spend my half a day during our vacation and had gone to the service centre. Firstly, the technical person in Siliguri opened all the parts, did something on it. Then he formatted the phone. Next he gave it to me telling everything is fine. when I inquired about the problem he told there was no problem other than software issue. But the problem still persists after getting it to my destination( within 2 hours). Now, I shall go to the external authorities/consumer forum if the issue is not resolved. This is not just a case of 1 phone but a clear case of harassing consumers. Firstly you are selling technically defect product( ie it is giving frequent disturbances) and next you are not providing correct support service. Please note that we shall take necessary actions if we do not get a correct product and service for which we have already paid the full amount. For your reference, please find the attached invoice copy of the phone below. Taking into consideration the facts and situations stated above and that the customer has already spent too much time in getting the product free of problems( but to no avail) and is now facing mental disturbances due to the same, I request your team to take necessary actions and get the problem resolved as soon as possible. Kindly refer further details of the purchase of handset from the invoice copy attached along with the complaint. Your valued Customer Nikesh Mittal Email ID: [protected]@gmail.com Mobile: [protected] [protected]