[Resolved]  NuZen Labs Pvt Ltd. — Product not received after payment in advance

Website: www.nuzenlabs.com/

No response on followups, wrong courier details given, after waiting for 1 & 1/2 months when I got into serious talk, they were not ready to return money and asked to check courier under that same wrong details. Keeps disconnecting the call no pick up no proper response for money back or goods delivery. The chairman of NuZen Labs Mr. Naidu NuZen says it is customers duty to go to 30 to 50 km. and receive the courier. Here I must inform the company add up an additional charge of courier for home delivery. Here THE TWIST is that courier number given is not recognized by courier company On informing the issue Mr. Naidu shows a disconcern & blindly says the courier information is right and that he is not responsible after dispatch. On emphasizing on courier details Mr. Naidu said he will send the scanned copy, but i received nothing & there is no response or pickup (now this has become annoying) Name of the COMPANY NuZen Labs Pvt Ltd. 8-2-293/82/A/1, Plot No. 92, Road No. 1&9 Opp. Chiranjeevi Blood Bank, Jubliee Hills, Hyderabad, Andhra Pradesh - 500 033 Ph: +91 [protected], Fax: +[protected] Email: [protected]@nuzenlabs.com Payment details Regarding my second order related to dispatch of Green Coffee details are given below NEFT Request Id : 24102832 Beneficiary Details : NuZen Labs Pvt Ltd [protected] ICIC0006650 Instance Payment Date(dd/MM/yyyy) :[protected] Amount Paid : 1050.000 NEFT UTR No : AXIR[protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
8 Comments

Comments

After I raised complain on no receiving of product & neglection form the company on follow ups, I received the item
My issue is either send me the product or give money back
it cannot be taken that one asks to collect item under a non existing courier details
On cannot say that i will not return money and good dispatch is not my responsibility courier guy is responsible
no goods delivery after payment
1 and 1/2 month gone following up
AND under this situation owner says you need to follow up the courier

when given courier detail is not recognized by courier company
This is an absolutely wrong practice
This is no proper way of doing any business
Malpractice

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    NuZen Labs Pvt Ltd.
    Hyderabad
    India
    9959098015
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