Fortis Escorts Heart Institute — Complaint: Demise of my mother due to doctor's negligence

Address: Fortis Escorts Heart Institute, Okhla Road, New Delhi Hospital

I would like to brief you on the demise of my mother, POONAM SRIVASTAVA, due to a doctor's negligence in Fortis Escorts Heart Institute, Okhla Road, under Dr. Z S Meharwal.
The first time, My mother had been through the replacement of a mitral valve in the year: 2010 and was successfully discharged from the hospital in the year: 2010. As per the doctor's suggestion, we kept visiting the hospital for regular check-ups. Furthermore, she took PT-INR tests in her hometown on regular basis. We called on the hospital number and tell the PT-INR report and as per the I.N.R. ratio, the on-duty doctor suggests us the mg dosage of medicine: ACITROM.

Please look into this and update us, as we are unsatisfied with the doctor's response, due to their negligence my mother is no more with us, and looking for action on the below points:
1. On 11th April 2022, the doctor found the ACITROM dosage, which was suggested by another doctor ( contact number: [protected] ) wasn't correct as per the I.N.R ratio. This means on the 17th or 18th January 2022 Evening, an on-duty doctor at the contact number: [protected], suggested us the wrong dosage. Due to the doctor providing us with the wrong information, blood thickness increased and lead to blockage in the mitral valve.
2. We are still looking at what happened between 21st April 2022 Afternoon and 21st April 2022 Evening, which resulted in the improvement downgrading to zero.

Please check the attachment to understand the brief roadmap of my mother's medication.