Frenesi Fashion — Paid cash but didn't recover the order

I've ordered Pearly Headband X 1, and Rhinestone embellishment transparent helps X1 a month back from Frenesi fashion, the issuer number of the same is; ORDER FNF 3606#. I have paid the upfront payment of Rs3772. I haven't received the order, i have reached out to the customer care, but haven't got any response. I want to file a complaint against the brand for causing distress and need a refund at the earliest
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