| Address: Haskama Street 19; Azur. |
I purchased an LG 3D Gr-B265MAJ refrigerator on June 27, 2021. The refrigerator was delivered on June 29, 2021. 5 days later the freezer started icing and frosting and causing a lot of Humidity inside the fridge itself, ruining most of the fruit and vegetables. After the weekend - A week and a half after receiving the refrigerator I tried calling customer service 4 times and each time I confirmed a mobile number to get back to me, I still waiting for them to call me. On July 14 at 08:21 I called again but this time I did not leave a number waited for 27 minutes and 18 seconds until they answered. I explained the situation to the service person who was not professional in his behaviour and asked to have a technician. He asked me to wait and 10 minutes later he came back and informed me that they would be in touch with me from the technician department. They actually called and asked a few questions and said the Chief Technician would be in touch and would arrange for a technician to visit. I am sorry to report to this day I am still waiting for them to call.
The next day I called customer service again and this time the waiting time was shorter 13 minutes and 27 seconds. They apologized for not coming back and arranged for a technician to visit on July 27, 2021. I confirmed after explaining that it was not acceptable to me and then I called I spoke with to the national office of Brimag and told them the story and they told me they would check it out. At that time I had also sent an email through the Brimag Customer Service site on google and from the email I received a call from customer Service who arranged a technician for Sunday, July 18, 2021 instead of the 27th. When I spoke to the lady from the national offices of Brimag and also customer service who answered me after the email, I told them I did not want the refrigerator because a new refrigerator should not create ice in the freezer. Their response was "No, we understand you and apologize, but a technician must come check." Okay, the technician arrived a very nice guy, corrected the doors and checked everything else and we were told that everything should be fine. Please note we are 2 weeks 14 days after first reporting the problem.
On Wednesday 3 days after the technician had been, I called customer service again to let them know the problem was still there, I called twice and am still waiting for them to call me back. In the afternoon I wrote an email again through the client service site and the next morning they came back to me. I told them to come pick up the fridge and refund my money, or replace the fridge and again I was told a technician must come and check. The technician is scheduled to visit on Thursday, July 29, 2021- 24 days after the problem was reported and 11 days after the first technicians visit. In the meantime, all our fruit and vegetables had to be thrown away because the moisture spoils them.
A new refrigerator that is not working properly after one technician has been is a refrigerator that I am not prepared to keep. I bought a new Fridge and that means there should be no problems, especially after a visit from a technician who fixed same problem. The technician who arrived on Thursday 28 July 2021 can do whatever he wants but I do not want this refrigerator and again I gave Brimag the option of replacement it with the same model that comes packaged in plastic from the manufacturer. Second option of reimbursement for all expenses incurred, my time, food that was thrown away, refund paid for addional in addition to extra service Insurance, transportation, disassembly and assembly of doors.
The bottom line was that they replaced the fridge with a new one, same mode, which was delivered on August 8. Unbelievably, 5 days later the freezer started icing and frosting and causing a lot of Humidity inside the fridge itself, ruining most of the fruit and vegetables. Since then I have had two technicians, both times the same technician who claims that I don’t close the door properly. At this point, I wish to inform you that I had an LG fridge the same model but with a water fountain in the door and it was with me for 12 years until it packed up and I bought this one and I never ever had any major problems with it.
The same story all over again and to this day nothing has been done about it. All my phone calls with them were recorded and I am attaching for you all the correspondence and e-mails, I am sorry but they are in Hebrew and I am not going to sit for hours to translate.
The following is a warning sent to Both Brimag the Importer and The Service Department:
Last warning before lawsuit
12/09/2021
To Whom It May Concern
With regards to LG refrigerator 3 doors Gr-B265MAJ
On Sunday, August 29, 2021, the same technician who arrived on Wednesday, August 11, 2021, to check why the freezer in the new refrigerator was delivered after the same problem it had with the first refrigerator. After he left on August 29th and after he photographed the freezer and said he would pass on the photos. I contacted Adel Cohen at Brimag Digital - and informed her that the technician was here, what he did and what he said. She told me she would immediately notify the service department and that I would hear from someone within a week.
On September 5, 2021 I called Adel Cohen again to tell that I had not heard from anyone and she refused to talk to me, contrary to her personal promises that as long as the problem is not resolved, she will deal with it. The lady who answered the phone transferred me to customer service. I waited on the on hold for more than 15 minutes, eventually leaving my phone number. It has now been exactly a week since leaving my number to call me and as usual, no one has called.
This letter is intended to inform you that I am now taking the following steps: -
Unless I receive a refund for the purchase of the refrigerator and Brimag takes the refrigerator and refunds me all the expenses and costs I paid for the three year insurance insurance, with interest, I reserve the right to:
To claim compensation from Brimag Digital Age Ltd. - ID[protected] and Brimag Service Ltd. - ID[protected]
To notify and send all recorded documents and phone calls to the refrigerator department of the manufacturer of LG Refrigerators South Korea with a letter how their agents, Brimag handles customers who purchase LG products and will refer them to FACEBOOK for all complaints against Brimag from the hundreds o[censored]nsatisfied customers.
To claim a full refund for the purchase of the refrigerator from the Electric Lounge, where I purchased the refrigerator, and was told by Adel Cohen that I did not purchase the refrigerator from Brimag, so they are responsible for it. (Recorded phone call).
To sue for damages for mental anguish caused to me since I received the first refrigerator on June 29, 2021.
To claim damages for expenses and time in dealing with this issue at the rate of 750 NIS per hour plus VAT at my rates for my clients.
Copy all the above information together with a complaint to the Israeli Consumer Council.
Write a post on FACEBOOK and attach all the correspondence between us and get a class action suit against Brimag Israel and LG South Korea who logo LG (life is good) does not hold water in Israel.
Contact the media channels on TV and deliver all correspondence and phone calls between us.
You are hereby notified that you have until Sunday, September 19 to respond.
Well I am sure that you understand by now that I have not had a response from Brimag. As you can see by the attached most of my paperwork, that I am ready to activate all of the above.
With respect to LG Electronics, I am giving you 10 days (Monday 4 October 2021), to respnd to my complaint.
Sincerly
Eddie Weiss
6/60 Ezer Wiezman Str. Hod HaSharon. Israel.
Phone +[protected]
E-mail [protected]@waveworldwide.com
To view complaints in facebook - link below
www.facebook.com/groups/brimag/
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