[Resolved]  Future Group — REDEMPTION of 12 months scheme - 1st Oct'14 to 12th oct'2014

Address: Kolkata, West Bengal

To The Customer Care Department Future Group . Sir On 12th Oct’2014 I had purchased one LG washing Machine and one Lenovo DeskTop from your EZONE – Homeland Mall, 18B. A M Road, Kolkata : 700020 vide Document no . 17981617 dated 12.10.2014 under your Scheme – where in I am eligible for Purchases worth 750/- free every month for 12 months starting NOV’2014 from any of your stores under FUTURE group . For availing benefit as per your scheme your store Cashier had given me a CARD bearing no . [protected] and ask me to SMS the CARD no . on the following no [protected] but no response received and according to him I will get the response at any time . The same I had checked on 13 Oct’2014, again on 1st NOV’2014 and again on 27th Nov’2014. But no response received and finally i called your customer care no .[protected], wherein they have requested to call up local number to update the card and can be eligible for scheme . accordingly I had called up number printed on document ie.[protected] and they had advised to visit the Store from where I had purchased the items and accordingly they can update the card . Accordingly today ie. 28th Nov’2014 I had visited the store and attended by cashier who had asked me to wait and after half an hour time he told that I am not eligible for the scheme and diverted to me a lady, who also confirmed that nothing is possible and I am not eligible for the scheme. When I asked her let me talk to STORE manager, she said he is not available, and she can’t help . The situation became intolerable for me and when i started shouting, another person has asked me to talk to Mr Rajeeb whom i thanks in advance . At the same time I had called up your customer care no and the executive had spoken with Mr Rajeeb and then he had advised me to put the same in mail and forward to the above Email ID. For your reference I am enclosing the copy of document under which the procurement made . Also enclosing scan of card which was issued to me . Scan of MY SMS’s sent to Customer care appended in trailing mail . I am really disappointed by the behaviour of madam Piyali, but thanks to Mr Rajib, who had at least advised me as well as help me to take up the matter with you . May I request you to please look into this arrange the eligibility of scheme in my card . Awaiting for your prompt and positive response . Thanking you . Deepak Khaitan Call me at[protected]