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still waiting
Hi,
Yesterday at BigBajar during payment BigBajar guy came and introduce my future pay wallet, I created account first transaction of 2500 was not completed due to some network issue so I did another transaction of 2500.
However after 1 and half hour I got the message that my future wallet got credited 2500.
As first transaction was not completed due to network issue, I called the customer care and ask to void the first transaction of 2500 and mentioned by mistake tow transaction happen, however they denied by saying that that is not in future policy.
I called my credit card customer care and they said merchant should void the transaction if that happen by mistake for similar amount.
As Have rights to get my money because that happen by mistake, Future group must declared void one of the transaction which shown network issue to me and not gone through at the same time. .
my future wallet number [protected]
Yesterday at BigBajar during payment BigBajar guy came and introduce my future pay wallet, I created account first transaction of 2500 was not completed due to some network issue so I did another transaction of 2500.
However after 1 and half hour I got the message that my future wallet got credited 2500.
As first transaction was not completed due to network issue, I called the customer care and ask to void the first transaction of 2500 and mentioned by mistake tow transaction happen, however they denied by saying that that is not in future policy.
I called my credit card customer care and they said merchant should void the transaction if that happen by mistake for similar amount.
As Have rights to get my money because that happen by mistake, Future group must declared void one of the transaction which shown network issue to me and not gone through at the same time. .
my future wallet number [protected]
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is Priya from Future Group. At the outset please accept my sincere apologies for this. Kindly write to me at [protected]@futuregroup.in with your contact details. We will get in touch with you.
Regards,
Priya