Gamca Mumbai — the staff taking continuous breaks

I was recently at the gamca center. It is not a good place for a decent girl to visit let me start with that. I was there at 10 and was screamed at by the security to wait in a room saying the staff is on break. After 10 mins since it's my first visit i thought to enquire at the reception but the security starts yelling at me in front of everyone saying they are having lunch break at 10? It continued till 10:45 post which 5 staff members at the counters rudely talk to people and want to finish their work. Horrible experience. Just because there is no other option in mumbai doesn't permit the people working there to treat people like this. I'm educated and belong to a very civilized family this treatment cannot be tolerated any given day. I want an answer on this.