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Postal & Delivery Services
Gati-KWE

Gati — Docket number :[protected]

Address: Paschim Medinipur, West Bengal, 721306
Website: www.gati.com

Horrible & Pathetic service and delivery from GATI. I have ordered an Air-conditioner from SNAP Deal on 1st May 2016. Item packed and shipped from SNAP Deal on 4th and reached Kolkata on 6th May 2016. They kept the item in their warehouse till 14th May 2016. There were no attempt made to deliver the item. I have contacted GATI several times but their attitude was really pathetic. They kept the item in their ware house for more than 7 days. I don't know when I shall receive the item and after opening the package the same item will be there or not. So after lot of escalation and several times follow up they have sent the item on 14th May from Kolkata to Kharagpur but didn't delivered the item on the same day. Still I havn't received my Air-conditioner. There were no GATI in their service and in their attitude. I am really fed-up and harassed by their service. They should pay the penalty for this for harassing the customer and wrong commitment. Their assured delivery date was 12th May and today is 15th May... Then what is the point assured delivery ????? Who is bearing the pain ??? Customer only... They should pay the penalty...
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Comments

Dear pralaykumarpal,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal
Reply
Dear pralaykumarpal,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal
Reply

Not providing home delivery

Courier service told that they will not deliver the product to my home, and I have to take the product from their office. They are misbehaving with customers and using slang. Very bad courier service...
Reply
I have already provided all the details and moreover the attachment is also having all the details that you are looking for.

I have received the product on 16th May instead the date of 7th May.

Now let me know who is going to bear the delay & the harassment ???

Regards,
Pralay Kr Pal
Reply

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