[Resolved] Gati-Kwe — not delivering shipment

jayjayfabrics

Jun 15, 2019

Address: Anuppankulam, Virudhunagar, Tamil Nadu, 626189

I sold an item to a buyer trough snapdeal with order ID: [protected]. Buyer returned the product through Gati with AWB #[protected] as he had size issue with item.

Gati local office (Sivakasi) received the item on 3rd of June and instead of delivering the product they keep on marking fake reasons like

Pin code mismatch
address not valid
office closed, etc.,

Frustrated with this, I raised a complaint in GATI with complaint number CS158160. I received a call from GATI saying we are marking this as RTO as per shipper request.

First point this product is online sale product and this is already a return and how come shipper request for RTO???

When I asked proof for shippers request, they simply cut the call and start sending email saying contact shipper.. Now I lost money and as well as product due to this useless [censored] courier GATI...

Their customer service is worst and simply they mark as RTO as per shipper request. Now I lost my money and product.

GATI Sivakasi office incharge named Murugan (Contact No:[protected] didn't even call me for delivery. When I contacted him and questioned, he is giving useless answers.

GATI is worst courier service I have seen in my life.. Worst service...

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Jul 20, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to request you to kindly contact shipper as this shipment is re-booked to shipper.

Jun 17, 2019

Updated by jayjayfabrics But what kind of action will be taken against the guys who didn't even attempted delivery and given fake reasons?

1. Murugan (GATI incharge - Sivakasi) - Contact No:[protected]
2. Delivery guy - Contact No:[protected]

Earlier I received 5 shipments from GATI on same address. You can check your documents in name of Jay Jay Fabrics, Sivakasi - 626 189.

How come this time the Pin Code gone wrong all of sudden. That to this is a manufacturing unit with proper GST registered address.

Even they mentioned wrong address and office shifted. Are we fools to accept all these.. I need severe actions to be taken against above mentioned guys..

I cant contact my shipper as this is sales made through snapdeal. I dont have any details of him. I lost 600 in this shipment because of you guys.