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Gazon Communications Complaints & Reviews

www.gazonindia.com
1
Updated: Jan 12, 2024
Complaints 46
Resolved
3
Unresolved
43
Bad 😕 It seems that Gazon Communications has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Recently resolved complaints

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Resolved
no internet and slow internet speed
Resolved
speed of internet at chinchwad - user id - shivaji desai
Resolved
my broadband connection

Most useful reviews

2
Internet dont work disconnect frequently.
0
bill and receipt not provided
1
Fraud service provider

Gazon Communications reviews & complaints page 2

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S
SARANG THOSAR
Jun 3, 2020
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no internet service from10 april 2020

I am a customer of gazon communication india. My user id is "sarang_thosar". I have done recharge of rs.2123 on 6 april. But from 10 april, there is no internet. So from last 2 months i am raising ticket and no one is there to fix my problem. It is very sad to say that i can't manage my work without internet. If this problem not getting fix in this weak then i want my amount refund of the same....
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AbhijeetBhilare
from Mumbai, Maharashtra
Jun 2, 2020
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no internet and slow internet speed

Hi,

I am facing no internet issue from today morning 2nd may-2020. So i tried to call "gateway broadband internet services" which provides gazon service at kothrud location. Many times i tried to connect calls but unable to connect call to them.
So i tried to raise complaint on gazon website. Here i am unable to raise new ticket because already my one ticked is in pending state which i raised on 22nd may 2020 regarding...
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N
NehaNannore
May 31, 2020
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Regarding no internet issue

I am getting no network since morning.. Also during weekdays most of the time network lost.. Really struggling to work...
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S
Shivaji Desai
May 21, 2020
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speed of internet at chinchwad - user id - shivaji desai

Address: Pimpri-Chinchwad Link Road Chinchwad

Dear sir/madam,
I am your customer at pimpri chinchwad, i have subscribed 20mbps for 6months but i do not get reliable speed, i have tested on okala speedtest and speed is never reliable. I am always given reason of wireless router. I have installed 300mbps tendala.

Appreciate your help.

Regards
Shivaji...
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A
akshayb123
Apr 22, 2020
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internet not working since last week

Address: Hadapsar, Pune

My internet is not working since 15th April. I am registering ticket but they are just closing it without any response. No answer from customer care.

Please check attached tickets. They are keep saying your account is active and closing tickets. I have paid so of course its active....
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E
Efgf
Apr 18, 2020
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internet not working since 3 days

Address: Hadapsar Pune

Internet at home is not working since last 3 days. I raised ticket but no one is addressing the issue. Worst part is that they are neither picking the phone nor replying to mails. Its really shameful in todays world that internet is down and and no one from provider side is sharing update why this is happening and no communication at all.. While recharging they are very punctual asking for payments on time and very obedient to stop service...
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N
nitinkin
from Malegaon, Maharashtra
Apr 14, 2020
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internet

Internet at my home is not working since last 3 days. I have raised complain via customer care portal but no getting any response. I also tried to call all the numbers mentioned in the sites but no one is answering them....
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L
Lipsap25
from Umred, Maharashtra
Mar 25, 2020
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no internet connection

Address: 411033

There was no internet connection since 20th march 4pm till 21st march 11am.. And after that it was working fine. During this period the customer was not reachable and and the complaint tickets were also ignored. I received a call from an executive saying your account has to be recharged by 24th march, and when i told the executive about the issues i'm faving she told she will look into it. I received proper internet on 23rd and so i renewed...
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N
nitinkin
from Malegaon, Maharashtra
Oct 9, 2019
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no response from company

Address: 411027

Internet at home is not working since last 6 days. I raised ticket but no one is addressing the issue. Worst part is that they are neither picking the phone nor replying to mails.
Their sales office says that they can't help as this is not their department.
They have not mentioned their escalation metrix in the website.
If any one knows how to escalate, please let me know...
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S
satishkg20002
from Mumbai, Maharashtra
Oct 8, 2019
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broadband services are down since last 6 days

Address: Pimple saudagar, 411027

Broad band is down since last more than 6 days without any resolution. Once of the worst experience with this provider.. Its really shameful in todays world that internet is down and and no one from provider side is sharing update why this is happening and no communication at all.. While recharging they are very punctual asking for payments on time and very obedient to stop service if any delay for recharge.. Ticket register on 4th oct 22897...
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Deepak Malushte
from Mumbai, Maharashtra
Oct 6, 2019
Resolved
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my broadband connection

Address: 302, Atharve Villa,S. No. 125/1/1, Kala Khadak, Bhumkar Chowk, Wakad,, 411033

I was using your broadband connection at my home in kala khadak, wakad. My mob no. [protected]. Since i was out of country for last one year i didn't charge and use it. I am in india now and want your connection immediately. I have been calling your agent jadhav broadband on[protected] for the last 15 days but no proper response. They told me that since my connection was not active i will have to buy new connection for which they told me...
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A
Aayush Rastogi
from Noida, Uttar Pradesh
Oct 5, 2019
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wifi connection problem speed problem and as well as customer support problem

Address: tathwade, Pune, Maharashtra

Getting problem from last 3 months customer care is not reachable from last 3 months not getying response from company. They called me every month for rechage i will complaint on that call still are not bother to resolve it worst service i am getting from gazon they have mentioned 3 numbers on their website[protected] and [protected] and [protected] trying to call every day but these numbers are out of service...
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P
pathakapsr
from Delhi, Delhi
Jul 22, 2019
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gazon internet services

Address: E 802, Laxmi angan society pimple Saudagar, Pune, Maharashtra, 411017

Its been four days that our internet is not working.
Raised complaint multiple times.
I want refund for fee.
Registered mobile number in gazon [protected].
We have been contacting them repeatedly but they doesn't seem to be bothered with it.
Each time the customer executive tell different reasons for the issue, like one said it due to power issue at our area. Other one said it is due to cut of optical fibre...
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A
AlBaroon Gaming
from Delhi, Delhi
Jul 22, 2019
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frequent internet disconnection and packet loss

Address: Wakad, Pune, Maharashtra, 411057

I am facing frequent internet disconnection problem from more than month now. I happens more frequently than there are hours in a day. I have tried calling customer service but they never pick call.

Regarding my other issue of packet losses, i have facing this issue since 4 months. I have complained it earlier as well. Everytime i call, they just tried to reset my connection and told me to restart router. But that didn't helped...
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Sachin Chugh
from Pune, Maharashtra
Jul 22, 2019
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bill and receipt not provided

Address: Pimple Saudagar, Pune, Maharashtra, 411027

I am trying to get bill and payment receipt for prepaid recharge done on 13th june 2019. Tried reaching out to customer care[protected] from where i was told to drop mail to [protected]@gazonindia.com. Triying reaching out to both channels since 2 weeks but bill and receipt is not being provided and even not getting any reply from any team. Registered mobile no. [protected]....
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S
suri77
from Pune, Maharashtra
May 8, 2019
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pathetic internet performance since 3 months

Even after complaining multiple times for the internet speed and temporary solutions provided by the company, the sufering here gets real.
For the last 3 months i have been complaining repeatedly for pathetic internet speed, no substantial actions are taken.
They will call you for the internet recharge everytime without miss when your subscription is ending but no attention on the quality provided.
Have multiple times...
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N sriniwaas
from Pune, Maharashtra
Aug 19, 2018
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useless support & pathetic connectivity

Address: 411057
Website: Gazon Internet support

I really do not understand what you fools are promising us before providing services. I got a connection for 50 mbps & every day struggling to get basic connectivity & on sundays it is completely zero. Jio is coming shortly for web connectivity, like how they launched for internet connectivity, to scrape out intelligent robbers like you. Then we will see how you fools will survive. Till then you can have your day. Gazon is really useless...
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M
Minku.Arora86
from Roha, Gujarat
Apr 14, 2017
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Recurring problem of internet

Address: 411027
Website: www.gazonindia.com

This complaint is to highlight the worst service provided by Gazon Communications in Pimple Saudagar, Pune. I have registered multiple complaints with them related to interrupted services. Everytime they send a technician who is not capable enough to find the exact root cause. Instead he just restarts or resets the router and restores the connectivity. However, we see this problem almost everyday and it is not possible to register a complaint...
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D
Debleena Sen
from Amritsar, Punjab
Apr 4, 2017
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Internet not working

Address: 411033

Hello Team,

This is my 5th complaint to Gazonindia since morning yesterday, but no resolution till now.
My internet is either not working or its working extremely slow that even a simple news website like rediff is not opening. A technician came and deleted all the histories and cookies from all my devices and said that the Internet is working and went away.
But as expected your technicians have no knowledge...
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S
sibendra singh
from Pune, Maharashtra
Mar 17, 2017
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Poor connectivity and very poor response from customer support.

Address: Pune, Maharashtra, 411028
Website: myaccount.gazonindia.com

I have been using this wifi connection form last 45 day and I had to file complaint of poor connectivity for 8 times i.e. less than six days per complaint.

Since 16th March morning there is no connectivity and getting very pathetic response from customer support team (even they hung-up the calls).

Very pathetic service provider. A suggestion for fellow mates to never ever go for this service provider....
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