Generalindia.com / ETA General [EGPL] — delivery of a faulty ac and now no return/service in the extreme summer conditions

Address: Gwalior, Madhya Pradesh, 474003

Hi general india team,

With extremely disappointment, i am trying to reach out all possible ways to get my ac returned/fixed at least.

We had bought a new ac on 22-feb-2019 and get it installed. Of course, due to winter time, we just didn't use it and then went out of home for few weeks. Once we came back now and started using, it just stopped cooling and when we contacted local sales agency for service request, they sent mechanics but they are not able to support. And moreover, mechanics are visiting and just passing it on to next appointment and not able to help.

My issue is that this is a new ac and i was delivered a faulty ac unit and this should be exchanged. Please find attached sales receipt.

I have contacted on customer care thorough toll free, whatsapp, local service agency but no-body is able to resolve this issue yet.

Hope you can help to solve this issues and either get my faulty ac unit exchanged or at least repaired.

Regards,
Saurabh
+91-[protected]